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Terms & Conditions


DISCLAIMER AND LIABILITY WAIVER

So here’s the deal:

By using Hello Green products or services, you acknowledge that you are doing so at your own risk, and have consulted with your doctor or other health professional about your diet change, if required.

We aspire to assist you on your journey to be your healthiest, but we’re definitely not doctors. You should always consult your doctor before making any changes to your health & nutritional regime - especially if you suffer from any ailment.

We do not claim our meal programs, products, or services will alleviate, heal or cure any ailment or symptom. The content of this website and any product or service Hello Green offers are most definitely not meant to diagnose, treat, prevent or cure any ailment, and should not be a substitute for seeking medical consultation if required. Any information that you find on this website, receive from our employees, suppliers, or agents by phone, email, social media or other communication channel, or obtain through contacts you make through Hello Green directly or indirectly, should be verified with your doctor. We implore you to consult your doctor with any specific health questions or ailments you may have. If you are experiencing a medical emergency, contact emergency medical services or seek professional medical assistance immediately.

Hello Green kitchen facilities process and regularly use nuts. We do our best to accommodate allergies, but do not provide a product for people with medically-necessitated diets or severe allergies. We ensure the highest level of food quality during preparation & delivery, and strive to accommodate any dietary preferences.

It’s important to put your Hello Green meals and perishable items in the refrigerator when you receive them for later consumption. We do not use any preservatives and our products have a short shelf life. By purchasing the Hello Green meals or meal plans, you agree to properly and promptly refrigerate all meals until you plan to eat them. Although all of our food is fresh (and preservative-free, chemical-free, etc.), it will go bad if not properly taken care of.

Last, but not least, by using our website, you acknowledge that you have read and agree to our Terms & Conditions and Privacy Policy.

GENERAL

Welcome to the website ("Site") of Hello Green. (“we”, “us”, “our” or “Hello Green”). Please review the following terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms (the "Agreement"). If you do not want to be bound by these terms and conditions, you should immediately stop using our Site. We may from time to time change the terms that govern your use of our Site. Such will be effective immediately upon notice, which may be posted as a modified agreement on the Site or sent out via email. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.

ACCOUNTS & REGISTRATION

You may access the Site either by (a) viewing our offerings as a guest; or (b) registering to create an account (“Hello Green Account”) and become a Registered User (“User”). You agree to provide accurate, current and complete information during the registration process and to update such information to keep it accurate, current and complete. We reserve the right to suspend or terminate your Hello Green Account and your access to the Services if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete. You are responsible for safeguarding your own password. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Hello Green Account, whether or not you have authorized such activities or actions. You will immediately notify us of any unauthorized use of your Hello Green Account. Goods and services purchased from the Services are intended for your personal use and you represent that the same are not for resale or you are not acting as an agent for other parties. Registering on our Site is a free service and you will receive a username and password upon completing the Site's/ App's registration process. You are responsible for maintaining the confidentiality of the username and password, and are fully responsible for all activities that occur under your account. You agree to immediately notify Hello Green of any unauthorized use of your account or any other breach of security, and ensure that you exit from your account at the end of each session. Hello Green cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or if Hello Green has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use, Hello Green has the right to indefinitely suspend, terminate or block access of your membership with Hello Green and refuse to provide you with access to the website.

PAYMENTS AND PROMOTIONS

Payment is due upon purchasing your Hello Green product or meal plan. If you are using a promotion or a discount code, please enter it at checkout to receive an immediate discount. Only one promotion or discount code may be used per order. Promotion or discount codes may be used on already discounted programs, however we reserve the right to cease this practice at any time without notice and we reserve the right to create, amend, and enforce said terms, conditions, and restrictions. We keep all payment information encrypted and confidential on all our platforms, and access to confidential information is restricted as it is stored on our third party payment processing partner secure servers.

MEAL PACKS AND SUBSCRIPTIONS

When you register or purchase a meal pack or subscription, you expressly acknowledge and agree that Hello Green (Or out third party payment processor) is authorized to charge you for the total duration of your purchase or as long as your meal plan continues. The amount you are charged and the number of meals you receive each day may vary depending on the plan, pack or preferences you select. Your meal program subscription is continuous until you cancel it or we suspend or stop proving access to the Site or products in accordance with these terms. You may skip your delivery and reschedule it by contacting us through email or telephone, no less than 12 hours in advance. Compensation for meal pack and subscription products that are rescheduled is carried over. Compensation for cancellations is not available, unless explicitly mandated by our customer service team through a formal request, which will only be accepted under certain circumstances. Meal packs are a commitment from the user, and require more than usual effort with preparation, management and delivery. Orders can be cancelled for a 100% refund up to 12 hours prior to the start of your program.

Refunds will not be issued for delays that are the result of factors outside Hello Green’s control, including but not limited to weather and traffic. If for any reason have we have to cancel your delivery, you will be notified by email or phone call, and the number of meals canceled will be automatically added to the end of your program. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.

Because everything is specially made to order, we require at least 12-hours notice prior to your scheduled delivery time for any changes to be made to an ongoing meal plan, including but not limited to paused delivery, delivery address changes, allergy changes, and delivery window changes.

Thank you for your understanding!

DELIVERY LOGISTICS

We currently deliver in Mumbai only. We will be expanding our delivery area and notifying our users through external communication and update of our website. We ask that you leave detailed delivery instructions in the special instructions box in your checkout. For example:

Where should we leave your order if not available. Is yours a residence or commercial building, and requires certain permissions for our delivery agent. Information that is relevant to finding or locating your address, or any specific instructions for delivery.

We will notify you via email of our should there be a change in delivery schedule due to holidays or logistic limitations. Our meal programs are scheduled according to availability of delivery slots. We cannot guarantee that a certain slot is available to start the meal program as spots fill up quickly.

DELIVERY DISCLAIMER

Hello Green is not responsible for failed deliveries due to incorrect or incomplete addresses. All Hello Green meals are to be kept refrigerated until consumed and freshness cannot be not guaranteed past the day upon receipt. It is up to the client to maintain freshness once received. We will do our best to deliver your meals to you in accordance with your specifications. However, if you are not home to receive the order or there is no safe place to leave it, we will bring your bag back to our kitchen. We do not re-deliver. Once the delivery has been made based on your specifications, we are no longer responsible for any damage or delay on part of other persons, circumstances, or for the security of its contents. If you think the contents have been tampered with, please let us know as soon as possible so we can find a more suitable arrangement for the next delivery. If you are not home in your given delivery window to receive your delivery, our team will first try to contact you, post which we will leave your order according to your delivery instructions or in the safest available spot. Hello Green is not responsible for replacing meal plan deliveries once delivered, in the event that you are not home and the delivery is taken.

We are not responsible for deliveries made by our third party delivery partners, and all orders facilitated, accepted or placed through them are covered by their respective terms and conditions.

WEATHER & TRAFFIC ALLOWANCES

Our amazing delivery team does their best to get your food to you on time so you may enjoy it at its freshest. Still, they run into delays due to weather, traffic and other factors that are outside of their control. We cannot guarantee delivery within your selected time slot. As soon as we receive notice that of a delay, we will reach out to you to give you a chance to re-route to a different address or slot to better suit your schedule. In instances of inclement weather, we hold the right to cancel our deliveries in order to avoid putting our delivery teams at risk. In such a case, we will notify you as early as possible and your meal plan will be automatically extended by the number of days cancelled, or you will be given the opportunity to accept your delivery at a later time or receive a refund for non meal plan orders. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.

As both traffic and weather are outside of Hello Green’s normal control, cash refunds cannot be issued for affected orders.

DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK AND THAT HELLO GREEN SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE AND OUR SERVICES.

INDEMNIFICATION

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD HELLO GREEN, ITS EMPLOYEES, OFFICERS, BOARD OF DIRECTORS, CONSULTANTS, AGENTS AND AFFILIATES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND EXPENSES, INCLUDING COSTS AND LEGAL FEES, ARISING FROM OR RELATED TO YOUR USE OF THE SITE AND OUR SERVICES.

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are protected by copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed to Hello Green. collectively, its subsidiaries and/or affiliates. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Hello Green. Hello Green may prosecute infringement to the full extent permitted under applicable law.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

COMMUNICATIONS TO YOU

You agree that Hello Green may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any Hello Green products or services, or for such other purpose(s) as Hello Green deems appropriate. You have the option to opt-out of marketing communications. We will however communicate with you regarding your orders, refunds, customer service requests and other special circumstances via electronic mail or telephone.

IMAGES

The images and colors displayed on the Site do not necessarily represent or depict actual meal programs or food offered by Hello Green. Meals and meal programs are subject to change without notice. However, all Product images are still protected by our copyright.

INACCURACY DISCLAIMER

From time to time there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

TERMINATION

This Agreement is effective unless and until terminated by either you or Hello Green. Hello Green may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in 'Hello Green' sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Hello Green, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

Privacy Policy

We respect and protect your privacy online. We do not sell or rent your information to third parties unless explicitly specified; however the personal information we do collect is saved by Hello Green in order to fulfill your order. In order to confirm your order, we send you emails for confirmation and in special cases may need to contact you via phone or mail if we have additional questions regarding your order. Our website may contain links to other sites that are out of our control. Please review these sites’ separated policies regarding privacy for your convenience. If you purchase a product that includes benefits from a partner organization, your email address may be shared with the partner for the purposes of marketing communications. You can choose to opt out of their marketing communications if contacted. Please refer to partner companies' sites for their Privacy Policy regarding the collection, use, and storage of your personal information.

If our information practices change in the future, we will let you know by posting the policy changes on our website or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.